At Polaris333, we offer authentic Korean skincare products such as hydrating masks, serums, cleansers, and creams. Our goal is to make high-quality K-beauty products accessible in the Canary Islands.

Yes, we carefully select products that contain natural ingredients and advanced formulations, ensuring that many are gentle and suitable for sensitive skin.

In 2024, we ship exclusively within the Canary Islands.

From 2025, we will expand deliveries to mainland Spain and other European countries.

Deliveries within the Canary Islands take a maximum of 72 hours.

The courier will attempt delivery twice. The package will then be held for 7 days before being returned to our facility.

If the package is damaged or tampered with, refuse delivery and ask the courier to note the problem. It is also advisable to take a photo of the package.

Orders under €10 have a shipping fee of €6.50, orders between €10-50 cost €4.90, and orders over €50 have free shipping.

You have 14 calendar days from when you receive the item to initiate a return.

If the return is due to a defect or error, Polaris333 will cover the shipping. If you changed your mind, you will be required to cover the shipping costs.

Products must be in their original, unopened condition. Opened products are accepted only if they are defective.

Contact us by email at contact@polaris333.com or call +34 647 333 755.

You can choose between a refund or an exchange for the same or an equivalent product.

You can contact us via WhatsApp at +34 647 333 755, and we will gladly assist you free of charge to find the product that best suits your skin type and needs.